Central Distributor LLC maintains this Return Policy to establish clear commercial procedures for merchandise returns, exchanges, damaged shipments, defective products, order discrepancies, and refund requests.

Because Central Distributor LLC operates principally as a business-to-business reseller, return eligibility may be affected by manufacturer requirements, distributor policies, product condition, licensing status, serial-number verification, fulfillment source, and the commercial nature of the transaction.

By purchasing from Central Distributor LLC, the Customer agrees to the following return conditions.

1. Standard Return Period

Eligible products may generally be requested for return within 30 calendar days from the date of delivery.

A return request submitted within the applicable period does not automatically guarantee acceptance. All merchandise remains subject to return authorization, inspection, manufacturer restrictions, and the conditions stated in this policy.

Products returned without prior authorization may be refused.

2. Return Authorization Required

Customers must contact Central Distributor LLC before shipping merchandise back.

A Return Merchandise Authorization (RMA) or equivalent written authorization must be issued before a return is sent.

When requesting a return, customers should provide:

• Order or invoice number

• Manufacturer part number

• Product quantity

• Serial number, where applicable

• Reason for the return

• Description of any defect or discrepancy

• Photographs of damage where applicable

• Original packaging information

Issuance of an RMA confirms authorization to send the merchandise for evaluation; it does not constitute final approval of a refund or credit.

3. Condition of Returned Merchandise

Unless the return involves a verified defective, damaged, or incorrectly supplied product, merchandise must generally be returned:

• Unused

• Uninstalled

• Unmodified

• In resalable condition

• In original manufacturer packaging

• With all manuals and documentation

• With all accessories and components

• With intact serial-number labels

• With UPC labels and manufacturer identification intact

• Without customer markings, stickers, writing, or shipping labels applied directly to the manufacturer packaging

Products that are incomplete, altered, physically damaged, improperly packaged, or otherwise unsuitable for resale may be rejected or subject to a reduced credit.

4. Non-Returnable Products

The following products are generally considered final sale and non-returnable, except where required by law or where Central Distributor LLC confirms that an incorrect or defective product was supplied:

• Software licenses

• Electronic software delivery products

• Digital activation keys

• Cloud subscriptions

• Service contracts

• Maintenance agreements

• Manufacturer support agreements

• Custom-configured systems

• Build-to-order equipment

• Special-order products

• Made-to-order merchandise

• Manufacturer-authorized project orders

• Personalized or customized products

• Opened consumables

• Printer supplies where packaging has been opened

• Batteries designated by the manufacturer as non-returnable

• Clearance or liquidation products

• Discontinued products identified as final sale

• Hygiene-sensitive products

• Sterile medical products

• Opened medical supplies

• Products subject to health or contamination restrictions

• Products specifically identified as non-returnable before purchase

Customers are encouraged to confirm return eligibility before ordering products that may fall within these categories.

5. Special-Order and Manufacturer-Restricted Products

Products sourced specifically for a Customer may be subject to stricter return conditions.

If Central Distributor LLC procures merchandise through a manufacturer or distributor on a special-order, non-cancelable, non-returnable, customized, project-registered, or allocation basis, the corresponding upstream restriction will apply to the Customer's transaction.

Such products may not be returnable even when unopened.

6. Restocking and Processing Charges

Eligible returns may be subject to a restocking, processing, refurbishment, freight, or manufacturer-imposed charge.

The amount, if applicable, depends upon:

• Product type

• Product condition

• Manufacturer policy

• Distributor requirements

• Packaging condition

• Fulfillment source

• Original transaction terms

No restocking charge will ordinarily be assessed where Central Distributor LLC verifies that the wrong product was supplied due to our fulfillment error.

7. Customer-Requested Returns

Where the Customer returns an otherwise correct product because it is no longer required, was ordered incorrectly, is incompatible with the intended application, or is being returned for convenience, the Customer is responsible for applicable return transportation costs.

Original shipping and handling charges are generally non-refundable unless the return resulted from a verified Central Distributor LLC fulfillment error.

8. Incorrect Products

If Central Distributor LLC ships a product that materially differs from the item confirmed on the applicable order, the Customer should notify us promptly.

After verification, Central Distributor LLC may arrange:

• Replacement shipment;

• Return authorization;

• Refund;

• Credit; or

• Another commercially reasonable resolution.

Customers should retain all packaging until the discrepancy has been resolved.

9. Damaged Shipments

Customers should inspect shipments promptly upon delivery.

If packaging displays visible transportation damage, customers should document the condition with photographs whenever reasonably possible.

Claims involving visible damage, crushed cartons, punctured packaging, missing cartons, or other freight-related concerns should be reported as soon as practicable.

For freight shipments, the Customer should note visible damage or shortages on the carrier's delivery receipt before signing whenever possible.

Failure to promptly document carrier damage may materially affect the ability of Central Distributor LLC to obtain reimbursement or replacement from the carrier.

10. Concealed Shipping Damage

Damage that is not visible at the time of delivery should be reported immediately after discovery.

Customers should retain:

• Shipping cartons

• Interior packaging

• Product packaging

• Carrier labels

• Packing materials

• Damaged merchandise

Central Distributor LLC may require photographs or additional documentation before initiating a carrier, distributor, or manufacturer claim.

11. Defective Products

A product believed to be defective may be subject to troubleshooting, manufacturer warranty procedures, or technical validation before a return is authorized.

Depending upon the product and manufacturer, defective merchandise may be handled through:

• Manufacturer technical support

• Manufacturer warranty replacement

• Authorized service center

• Distributor replacement

• Central Distributor LLC return authorization

Certain manufacturers require customers to obtain a case number, diagnostic confirmation, or manufacturer-issued return authorization before replacement can occur.

12. Manufacturer Warranty Returns

After the standard return period has expired, eligible defective products will generally be handled under the applicable manufacturer warranty.

Warranty coverage, duration, repair procedures, replacement procedures, and eligibility are determined by the manufacturer.

Central Distributor LLC may assist customers in identifying the appropriate manufacturer support channel but does not independently modify or extend manufacturer warranty coverage.

13. Compatibility Returns

Customers are responsible for verifying product compatibility before purchasing.

This includes compatibility involving:

• Hardware

• Software

• Operating systems

• Networks

• Servers

• Racks

• Power requirements

• Connectors

• Interfaces

• Licensing

• Accessories

• Existing infrastructure

A product that operates according to manufacturer specifications but is incompatible with the Customer's environment is not considered defective.

Any permitted compatibility-related return will therefore be treated as a customer-requested return and remains subject to normal return conditions.

14. Serial-Number Verification

Central Distributor LLC may record or verify product serial numbers for security, warranty, and fraud-prevention purposes.

Returned serial-numbered merchandise must match the product originally supplied.

A return will be rejected where:

• The serial number does not match our records;

• The serial number has been removed;

• The serial label has been altered;

• The manufacturer's identification label is missing; or

• There is evidence that a different product has been substituted.

15. Data-Bearing Equipment

Customers returning computers, servers, storage devices, mobile devices, or other equipment capable of storing information are responsible for removing all confidential, proprietary, regulated, or personal data before shipment.

Central Distributor LLC is not responsible for information remaining on returned equipment.

Customers should also remove:

• User accounts

• Encryption keys

• Passwords

• Activation locks

• Device-management restrictions

• Cloud account associations

where technically possible before returning equipment.

16. Return Shipping Requirements

Authorized returns must be securely packaged to prevent transportation damage.

Whenever possible, merchandise should be placed inside an outer shipping carton rather than using the manufacturer's retail packaging as the shipping container.

Customers should not write the RMA number directly on manufacturer product packaging unless specifically instructed.

The return authorization number should appear on the outer shipping documentation or shipping carton as directed by Central Distributor LLC.

17. Unauthorized Returns

Central Distributor LLC may refuse merchandise returned:

• Without an RMA;

• After the authorized return period;

• To an incorrect warehouse;

• Without required documentation;

• In materially altered condition;

• With missing serial numbers;

• Without required components;

• Contrary to manufacturer restrictions.

Unauthorized shipments may be returned to the Customer at the Customer's expense.

18. Return Shipping Location

Return merchandise must not automatically be sent to the Central Distributor LLC corporate address.

Because products may originate from different manufacturers, distributors, or fulfillment warehouses, each return may require a different destination.

The correct return location will be provided with the applicable return authorization.

Shipping merchandise to an unauthorized address may delay or invalidate the return.

19. Refund Processing

Approved refunds will generally be issued after:

1. The returned merchandise has been received;

2. Product identity has been verified;

3. Serial numbers have been validated where applicable;

4. Product condition has been inspected;

5. Required accessories and packaging have been confirmed; and

6. Any applicable deductions have been determined.

Approved refunds are generally returned through the original payment method where commercially and technically practicable.

20. Refund Timing

After a return has been inspected and approved, Central Distributor LLC will initiate the applicable refund or credit.

The time required for funds to appear in the Customer's account may vary depending upon the payment processor, card issuer, bank, or financial institution.

Processing time by external financial institutions is outside the direct control of Central Distributor LLC.

21. Purchase-Order and Credit-Account Returns

For Customers purchasing through approved credit terms or purchase orders, an approved return may be processed as:

• Account credit;

• Credit memo;

• Invoice adjustment; or

• Refund where appropriate.

Credits may be applied against outstanding account balances where permitted by the applicable commercial agreement.

22. Partial Credits

Central Distributor LLC may issue a partial credit where returned merchandise is otherwise eligible but arrives with:

• Damaged packaging;

• Missing accessories;

• Missing documentation;

• Cosmetic damage;

• Missing manufacturer materials;

• Other conditions reducing resale value.

The amount of any deduction will be determined based upon the actual commercial impairment resulting from the condition of the returned product.

23. Exchanges

Central Distributor LLC does not guarantee direct product exchanges.

Where an exchange is appropriate, we may process the original product as a return and create a separate replacement order.

Price differences, taxes, freight, and availability applicable to the replacement product may be charged separately.

24. Order Cancellation Before Shipment

Customers should contact Central Distributor LLC immediately if they wish to cancel an order.

Cancellation requests are not guaranteed.

An order may become non-cancelable after:

• Manufacturer allocation;

• Distributor processing;

• Warehouse release;

• Shipment preparation;

• License generation;

• Product configuration;

• Special-order commitment; or

• Shipment.

Special-order, customized, digital, or manufacturer-committed transactions may remain payable even when the Customer requests cancellation before physical delivery.

25. Refused Shipments

Refusing delivery does not automatically constitute an authorized return.

A shipment refused without authorization may incur:

• Return freight charges;

• Carrier fees;

• Restocking charges;

• Handling charges; or

• Other costs incurred by Central Distributor LLC.

Customers should contact us before refusing a shipment unless immediate refusal is necessary because of clearly documented carrier damage.

26. Lost Return Shipments

Customers are responsible for return shipments until they are received at the authorized destination unless Central Distributor LLC provides the return shipping label and assumes responsibility under the applicable return arrangement.

For customer-arranged returns, we strongly recommend using:

• Trackable transportation

• Appropriate insurance

• Delivery confirmation

Central Distributor LLC cannot issue credit for merchandise that is lost before reaching the authorized return facility.

27. Abuse and Fraud Prevention

Central Distributor LLC reserves the right to reject, limit, or investigate returns where there is reasonable evidence of:

• Return fraud;

• Product substitution;

• Serial-number manipulation;

• Excessive return activity;

• Unauthorized product modification;

• Abuse of promotional terms;

• False damage claims;

• Improper use of return procedures.

Nothing in this provision limits rights that cannot legally be restricted.

28. B2B Commercial Transactions

This Return Policy is designed primarily for professional, institutional, governmental, commercial, and other business purchasers.

Certain consumer-specific rights may apply where a transaction is legally classified as a consumer transaction despite the Company's B2B operating model.

Where mandatory law provides rights exceeding this policy, the applicable statutory requirement will control.

29. Policy Amendments

Central Distributor LLC may revise this Return Policy to reflect changes in manufacturer programs, distributor agreements, business procedures, logistics requirements, or applicable law.

The policy applicable to an order will generally be the version in effect when the applicable transaction was accepted, except where a subsequent change is required by law.

Return Assistance

To request a return authorization, report damaged merchandise, or obtain assistance with a defective or incorrect product, contact:

Central Distributor LLC
81 Erial Rd Apt B
Clementon, NJ 08021
United States

Phone: 856-283-0457
Email: sales@centraldistributor.com

Please include your order number, manufacturer part number, quantity, reason for return, and photographs where applicable so that the request can be evaluated efficiently.